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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assess job requirements
   • Assess any damage and/or identify service requirements
   • Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle
   • Determine accurately the service and/or repair requirements of the job
   • Provide advice or make recommendations on repair and/or service, on request
   • Identify any options to meet customer preferences and specific job requirements
   • Consider and recommend any additional services which may be required
2. Quote the job
   • Select repair or service options and agree on scope in consultation with customer
   • Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources
   • Calculate the costs of the job
   • Prepare quotation and present to customer in a professional manner
   • Obtain customer's agreement to quotation, details of work to be completed and timeframes
   • Order parts, materials and equipment, where required, according to enterprise procedures
   • Liaise with colleagues and others, where required, to organise the job
   • Complete any documentation and file appropriately according to enterprise procedures
   • Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices

Required Skills

Required skills

Required skills include planning and organising work activities applying customer service negotiation and communication skills estimating and calculating materials parts time and labour costs reading and interpreting typical floor plans drawings and manuals of recreational vehicles

Required knowledge

Required knowledge includes relevant industry codes of practice such as those issued by the Recreational Vehicle Manufacturers Association of Australia RVMAA features of different recreational vehicle types and makes and their design and structural features recommended service and maintenance requirements and schedules for recreational vehicles details features and current costs of components materials and parts required equipment for the job and any associated costs and transport requirements

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Critical aspects of assessment	Evidence of the following is critical accurately assessing job requirements and costs identifying and assessing problems and selecting appropriate remedies negotiating and applying customer service skills
Context of assessment and resource implications	Assessment must ensure work activities that allow the candidate to prepare a quotation for a range of typical service and repair situations and problems including repairservice of chassis walls roof furnishing and pipingwiring for services accessories appliances and running gear
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Recreational vehicles	Recreational vehicles may include: caravan pop-top caravan camper trailer tent trailer 5th wheeler slide-on camper campervan motor home
Customers	Customers may include: recreational vehicle owners/users recreational vehicle retailers recreational vehicle service contractors insurance companies
Materials, parts and equipment	Materials, parts and equipment may include: hand and power tools small plant replacement materials, floor coverings, panelling and furnishings components and running gear parts and accessories
Repair or service costs	Repair or service costs may include: labour materials parts fixtures and fittings appliances equipment (use or hire)

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